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Support & Feedback

Getting Help​

1. Search the Documentation​

If you have technical questions regarding ekoDB, we recommend first searching for answers in our developer documents. Our team regularly updates these resources.

2. In-App Support​

Try chatting with our in-app support bot, which is capable of assisting with some common situations and questions.

3. Support Tickets​

If these resources prove insufficient, or if you are experiencing deployment issues or technical issues with the application or software, we welcome you to contact our support team:

Contact Information​

Technical Support​

Billing Issues​

If you are experiencing billing-related issues:

Feedback​

We warmly welcome your feedback on:

  • The ekoDB database
  • Our deployment management application
  • Our marketing website
  • Your product support experience
  • Any other interaction you may have with ekoDB or our team

Please reach out to us at: feedback@ekodb.io

Your feedback is very important to us, and we appreciate the opportunity to learn how we can improve directly from our users.

Community & Resources​

Next Steps​